CRM - Do calls through the chrome extension also create logs in my CRM?

Charlotte
Charlotte
  • Updated

Yes, when you use the Onoff Business chrome extension to make calls, or to send SMS to your CRM contacts, all these interactions will be automatically logged in the Contact's timeline.
Please note that if the call or SMS happened before the integration was set up or the contact was created in the CRM, the interaction won't be automatically logged.
We don't create contacts in your CRM automatically, as to avoid polluting your CRM's contact base.

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