Charlotte
Articles
Recent activity by Charlotte
-
I can't call anymore
There can be several explanations:- Your subscription has not been renewed. Then consult your account administrator to verify your account- The number you are calling may be incorrect, or unreachab...
- Updated
- 1 follower
- 0 comments
- 0 votes
-
My account is blocked
This can happen if your password has been entered incorrectly too many times. To unlock your account, try resetting your password. You can do this by using the “Receive Password” button on the app'...
- Updated
- 1 follower
- 0 comments
- 0 votes
-
I am not receiving calls and / or messages
If you don't see calls and / or messages on your phone, it's probably because of your notification settings configuration. If you have an iOS phone, here's how to make sure they're set up correctly...
- Updated
- 1 follower
- 0 comments
- 0 votes
-
The app calls unknown numbers
You may have noticed that when you call, the number displayed on the screen is different from the one you dialed. This number is actually an Onoff server which allows communication to be establishe...
- Updated
- 1 follower
- 0 comments
- 0 votes
-
How to activate or deactivate the on / off functions?
- For calls and messages: In the app, open the menu with the icon at the top left.Press "Options" under the number.From here you can turn calls and messages on or off using the corresponding button...
- Updated
- 1 follower
- 0 comments
- 0 votes
-
How to call?
From the Home screen, select the "Calls" tab and touch the "keyboard" icon. Then dial the desired number.You can also select the person of your choice from the "Contacts" tab, and use "Call".
- Updated
- 1 follower
- 0 comments
- -1 votes
-
How to send an SMS?
- Select the "Messages" tab from the home screen.- Touch the “pencil” icon.Choose your recipient by entering their name or number in the "to" section at the top of the page.Type your message.- Once...
- Updated
- 1 follower
- 0 comments
- 0 votes
-
Can I send an SMS internationally with Onoff?
In the Onoff Business offer, you have the possibility to send SMS to numbers with the same nationality as your Onoff number. Alternatively, you have the possibility to send SMS to international num...
- Updated
- 1 follower
- 0 comments
- 0 votes
-
How to call international number?
By activating the option Call via wifi data you have the possibility to call European countries. Otherwise, to call a foreign country, check with your account administrator that you have a package...
- Updated
- 1 follower
- 0 comments
- 0 votes
-
How to delete a message or a conversation?
- Delete one or more messagesFrom the home screen, go to the "Messages" tab and choose the conversation concerned. Find the message then drag it left or right; it will turn red (you can select more...
- Updated
- 1 follower
- 0 comments
- 0 votes