Can't sign in to the mobile app, web app or console? Check the following.
1. The right tool and address
| Tool | Access |
|---|---|
| Mobile app | The Onoff Business app in the App Store or Google Play (not the consumer Onoff app) |
| Web app | phone.onoffbusiness.com |
| Admin console | admin.onoffbusiness.com, or from the web app: My account > Access admin console |
The same credentials work for all three. Use the email address of your Onoff Business account.
2. Forgotten password or first sign-in
- On the sign-in screen, click Forgot password.
- Open the email you receive (check your spam folder) and follow the link.
- Choose a new password.
For a first sign-in, use the temporary password received by email, or the same procedure if you can't find it.
3. Account locked
After 3 wrong passwords, the account is locked for 48 hours. Resetting the password doesn't unlock it. To regain access sooner, email support@onoffbusiness.com from your account's email address.
4. Console access
All roles can sign in to the console, but what they see depends on their role (see "Roles and permissions").
Related articles
- Access your Onoff Business tools
- Two-factor authentication
- Roles and permissions
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