User logs list your organization's calls, voicemails and SMS. You can filter and export them for analysis, audits or your internal tools. Available on all plans.
Open the logs
In the admin console, open Statistics > User Logs.
The 4 tabs
| Tab | Information shown | Filters |
|---|---|---|
| Calls | Member, department, contact number, date and time, duration, status (answered, missed), tags | Date range, department, member, direction, status, tags |
| Voicemails | Member, department, contact number, date and time, duration | Date range, department, member |
| Messages | Member, department, contact number, date and time, direction (sent, received) | Date range, department, member, direction |
| History | One CSV archive per month, combining calls, voicemails and SMS | Year |
In the first three tabs, a search bar lets you find a contact number. The date range can be "This month", "Last month" or custom.
Export a report
- Open the tab you want and apply your filters (optional).
- Click the download button and choose CSV, XLSX or PDF.
The report contains exactly what's shown in the table. Each tab is exported separately.
Data older than 6 months
Tables show the last 6 months. For older data, open the History tab, choose the year and download the CSV file for the month you need.
Good to know
- Automatic report delivery by email isn't available: exports are done manually.
Access by role
| Role | Data visible and exportable |
|---|---|
| Owner and Admin | All members |
| Team Lead | Members of their departments |
| User | Their own data |
Related articles
- Call heatmap
- Call tags
- Departments
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