General guide to using Onoff Business

The key rules to know about members, numbers and Onoff Business tools. Each point links to the detailed article.

Members

There is no limit to the number of members.
You are billed for active licenses (assigned or not), not for the number of members.
Each member has a role: Owner, Admin, Team Lead or User.

Details: "User management" and "Roles and permissions".

Numbers

A number is assigned to only one member at a time. It cannot be shared.
Maximum numbers per member: 5 with Connect, 10 with Advanced, 20 with Max.
Deleting a number does not delete the license: you can assign a new number with the same license, free of charge.
You can change numbers up to 5 times per license, with no fee and no waiting period.
To recover a number deleted by mistake, email support@onoffbusiness.com as soon as possible.

Details: "Numbers and licenses".

Keep your current number

You can transfer your current number to Onoff Business by porting it. For a mobile number, submit the request from the console with your RIO code. For a landline, contact support.

Details: "Port a number to Onoff Business".

Your tools

You sign in to every tool with the same email address and password.

Admin console (admin.onoffbusiness.com): statistics, members, numbers, recordings and billing, depending on your role. Works in a browser only.
Web app: make calls, send SMS and listen to voicemail from a computer.
Mobile app: the same, from an iOS or Android smartphone. No special hardware is needed.

Details: "Access your Onoff Business tools".

Search and filter

The search bar on the dashboard finds a member across the whole account.
Each page (Members, Statistics, Conversation insights, Tags…) has its own search and filters, including a department filter.

Delete your account

To permanently delete your Onoff Business account, the Owner must send a request to support@onoffbusiness.com.

Numbers and licenses
Roles and permissions
Access your Onoff Business tools