Using Credits in Onoff Business

Onoff Business credits give your account extra flexibility beyond your monthly call and SMS limits. They allow you to:

• Make international or premium calls
• Send texts to special numbers
• Continue usage when your plan limits are reached
  

This guide explains how credits work, how to purchase them, and what happens if you run out.

Credits as a Prepaid Wallet

Credits act as a shared prepaid balance for your entire B2B account. They are automatically used when:

• Calling or texting destinations not included in your plan
• Reaching monthly call or SMS/MMS limits

Conversion: 100 credits = 1 € or 1 £, depending on your billing currency

Purchasing Credits

Only Admins or Owners can buy credits for the account. Steps to purchase:

1. Log in to the Administration interface
   

Estimating Credit Usage

Onoff Business provides a credit calculator to estimate usage before making calls or sending SMS:

1. Select the origin country of your phone number
2. Select the destination country
3. Enter the amount to see expected credit consumption
   

The tool provides a transparent breakdown using Onoff’s pricing engine.

Credits Usage

If your account balance reaches 0 €, users will be unable to:

• Call international or premium numbers
• Send messages requiring credits
  

Calls:

• The system reserves 3 minutes of balance before a call starts
• If there isn’t enough balance, the call won’t start
• During the call, the balance is checked every 3 minutes
• A beep plays 1 minute before the call ends
  

SMS:

• Messages will not be sent without credits
• Users receive the following notification:

“We couldn’t send your SMS because your B2B account doesn’t have enough credits. Please contact your Onoff B2B manager to fix the situation.”

Important

• Credits are shared across the entire account, not per user
• Monthly limits, automatic recharge, and credit alerts are currently unavailable
• Credit history and usage can be viewed in the billing section (coming soon)

Credits help your team go beyond plan limits, keeping operations running smoothly for international calls and messages.