Users Management

Managing your team on Onoff Business is simple. Here’s everything you need to know about adding, updating, or removing users and their phone numbers.

What is a user?

A user is a member of your organization who can access the Onoff Business platform.

• Users log in with their own credentials.
• They can manage calls, messages, voicemail, and settings based on their role and assigned numbers.
• A user can be assigned one or multiple Onoff phone numbers.

Adding a User

1. Log in to the Administration interface.
2. Go to Manage Team then Members
3. Select Create member on the right
4. Enter the user’s details: First name, Last name, Email, Role, and Department (if it exists; if not, create the department first see Create a department if you need help).
5. Select the user’s role (Admin, or User and soon you will be able to select Team Lead).
6. Confirm.
   

Once added, the user automatically receives an email with a temporary password to log in immediately.

For more details : Onboarding your Team and first set up.

Deleting a User

1. Go to Manage Team then Members
   
2. Select the user you want to remove. /
   
3. Click on 3 dots on the right and select “Delete employee”
4. Confirm the deletion
   

Note: Deleting a user frees up the license, which can be reassigned to another employee with another number.

Important:

• Adding or deleting users is free.
  
• Billing is based only on the number of licenses available (assigned or not) in your account.

Changing a User’s Email Address

1. Go to Manage Team then Members.
2. Select the user and open User Details. /
3. Hit “Edit”
4. Update the email address and save.

The change takes effect immediately.

Adding a Phone Number to a User

1. Go to Manage Team then Members.
   
2. Select the user /
   
3. Open the Numbers tab and click Add.
   
4. Choose an available number from your number pool and confirm

Note : You can also assign a number from the Licenses page (Manage product > licence > assign licence) : If no license is available, you will need to purchase one first (Manage product > licence > purchase licences).

The number becomes active for the user instantly once a license is assigned.

Deleting a Phone Number from a User

1. Go to Manage Team then Members and select the user /
   
2. Open their list of assigned numbers (Numbers tab).
   
3. Click on 3 dots on the right next to the number and hit “Delete number”
   
4. Confirm the deletion.

Note: Deleting a number frees up the license, which can be reassigned to a new number.