Roles and Permissions

Onoff Business lets you assign different roles to people in your organization. This controls who can do what, from managing users and settings to simply using their assigned numbers.

Roles are included in all plans and are automatically applied when you invite a new user.

Available Roles

Each account member is assigned one of the following roles:

Important: The Owner is the user who created the business account, and there can only be one per account. You can add Admins and Users whenever needed.

Permissions by Role

Roles determine what each person can see and do on the Onoff Business platform:

Note : Users cannot delete their own call recordings.

Benefits of Using Roles

Using roles in Onoff Business helps your organization to:

• Stay organized as your team grows
• Prevent accidental changes to billing or account settings
• Give each employee the right level of access from day one
  

Assigning and Updating Roles

When you invite a new member, you choose whether they should be an Admin or User. The Owner role is automatically assigned to the account creator

Roles can be updated later if responsibilities change

This system ensures your team has the right access at the right time, keeping your account secure and organized from day one.

Note: We’ll be adding the Team Lead role soon, stay tuned!