Reassigning a Number

When someone leaves your team or changes roles, there’s no need to delete their number and create a new one. Instead, you can reassign the existing number to another employee.

It’s faster, keeps your operations running smoothly, and helps you make the most of your licences.

Benefits of Reassigning a Number

Reassigning a number is especially useful for:

• Employees leaving the company
• Role changes or team member replacements
• Keeping the same number active for clients or partners
• Handing over ongoing conversations or call history
  

You can choose whether to keep or delete the call and message history during reassignment. Keeping it is optional, but nothing is lost by default.

Steps to Reassign a Number

From the Administration interface, only users with Owner or Admin permissions can perform this action :

1. Click the three dots on the right of the number you want to reassign.

The number will immediately appear under the new user’s profile and is ready to use.

Timing and Availability of Reassigned Numbers

• Reassignment usually happens instantly
• A short delay may occur during peak usage or regulatory checks
• Numbers recently assigned may require up to 30 minutes before reassignment

Important: Try not to reassign too many numbers at the same time, because the delay between each large batch can be over 30 minutes.

Data and History During Reassignment

When a number is reassigned:

• Call history, voicemails, and messages are preserved (unless you choose to delete them)
• The number remains active, no downtime
• The previous user immediately loses access to the number.

Plan Limits for Number Reassignment

Before reassigning, ensure the new user hasn’t reached the maximum number of allowed numbers for your plan:

If the limit is reached, remove an existing number from the user or upgrade your plan.

Reassigning numbers is a simple and efficient way to maintain continuity without wasting time or licences.