Reassign a number

When a member leaves the company or changes roles, you can hand their number over to a colleague instead of deleting it. Your customers can still reach the number and you keep the same license.

Before you start

• Only the Owner and Admins can reassign a number.
• Check that the new holder hasn't reached your plan's maximum number of numbers: 5 with Connect, 10 with Advanced, 20 with Max. If they have, remove one of their numbers or upgrade your plan.

Reassign a number

1. In the console, go to Manage team > Members.
2. Select the member currently using the number.
3. Click the three dots to the right of the number.
4. Click Reassign number to.
5. Choose the new holder.
6. Choose whether to keep or delete the history, then confirm.

The number immediately appears on the new holder's profile, ready to use.

What is kept

• Call history, voicemails and SMS are kept by default. You can choose to delete them.
• The number stays active, with no interruption.
• The previous holder loses access to the number immediately.

Timing

• Reassignment is usually instant.
• A recently assigned number may take up to 30 minutes before it can be reassigned.
• Avoid reassigning many numbers at once: between two large batches, the delay can be more than 30 minutes.

Related articles

• User management
• Numbers and licenses