Port a number to Onoff Business

Number porting lets you keep your current business number when you switch to Onoff Business. The number becomes an Onoff number, managed from the console, and you no longer need a SIM card.

Eligible numbers

• French mobile numbers: request online from the console, as described below.
• Landline numbers: email support@onoffbusiness.com. We will send you the porting mandate and the procedure.

Before you start

• Get your RIO code: call 3179 from the number you want to transfer. You receive an SMS with a 12-character code. For business subscriptions, the RIO may also be in your operator's customer area.
• Check that you have an available license in Manage product > Licenses.
• Check that the line is active with your current operator and that no cancellation is in progress.

Request a mobile number port

1. In the console, go to Manage team > Members and select the member who will receive the number.
2. Start adding a number, then select Use existing number.
3. Enter the number, your preferred porting date and your RIO code.
4. Click Start porting.

Timing

• Porting usually takes 2 to 5 business days.
• Your number keeps working with your old operator in the meantime.
• We'll let you know as soon as the transfer is complete.

After porting

The number appears in the console as available. Assign it to a member like any other Onoff number. It works with every feature: calls, SMS, statistics, recordings.

Request rejected

If your current operator rejects the port, we'll tell you why and what to do next. The most common causes are listed in "Number port-in rejection reasons".

Related articles

• Number port-in rejection reasons
• Port a number out of Onoff Business
• Numbers and licenses