If a payment fails, you don't need to ask for anything: a payment link is emailed to you automatically.
Pay with the link
- Open the email you receive when the invoice falls due.
- Click the link and complete the payment.
The link is valid for 24 hours. If it has expired, ask for a new one at support@onoffbusiness.com.
Reminders and cancellation
| Stage | What happens |
|---|---|
| Unpaid invoice | You receive a payment link by email. |
| Over one month | You receive six reminder emails. Additional fees may apply. |
| After the reminders | Without payment, the subscription is cancelled automatically and the numbers are deleted. |
To recover your subscription after a payment default, see "Reactivate your subscription after a payment default".
Avoid unpaid invoices
Make sure your payment method is active, valid and sufficiently funded. Only the account Owner can update it, in the console's billing settings.
Related articles
- Reactivate your subscription after a payment default
- Available payment methods
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