Reactivate your subscription after a payment default

What to do depends on the state of your subscription: suspended (not cancelled yet) or already cancelled.

Subscription suspended, not cancelled yet

Simply pay the outstanding invoice.

1. Open the payment link you received by email.
2. Complete the payment.

Your services resume automatically once payment is confirmed.

Email not found or link expired: check your spam folder, then ask for a new link at support@onoffbusiness.com.

Subscription cancelled

The payment link no longer works. The account Owner needs to take out a new subscription.

Step 1: Update the payment method

1. In the admin console, open your billing settings.
2. Check your payment method. If it is expired, inactive or insufficiently funded, replace it.

Step 2: Buy new licenses

1. In the left menu, click Licenses.
2. Add the number of licenses you need.
3. Confirm the subscription.

Your billing cycle restarts from the purchase date. Example: licenses bought on February 12, renewal on the 12th of each month.

Step 3: Ask to restore your numbers

Email support@onoffbusiness.com with the numbers you want back. Support checks whether they are still available and confirms the restoration. The sooner you ask, the better the chances.

Related articles

• Unpaid invoice and payment link
• Available payment methods