Canceling Your Onoff Business Contract

Cancellation procedures depend on whether your subscription is billed monthly or annually. Each billing model has its own rules and notice periods, so it’s important to check your contract details before submitting a request.

Annual Subscriptions

Key Rules for Annual Subscriptions

• Annual contracts cannot be canceled directly from the interface.
  
• You must request cancellation at least 90 days before the renewal date.
  
• The contract will end on the renewal date.
  
• No refunds are issued for the remaining commitment period.
  

How to Request Cancellation

1. Contact the support team. support@onoffbusiness.com or your Onoff account manager
   
2. Clearly request the cancellation of your annual subscription.
   
3. Make sure your request is sent before the 90-day cutoff.
   

Support will confirm the cancellation and provide the contract end date.

Monthly Subscription

Monthly Cancellation Without an Account Manager

If you are on a monthly Onoff Business plan and do not have a dedicated account manager, you can cancel your subscription directly from the management interface at any time.

How cancellation works

• You can cancel your subscription whenever you choose.
  
• Cancellation is done by reducing the number of licenses to 0.
  
• Once the license count reaches 0, the subscription ends immediately.
  
• There is no refund for the current paid month.
  

Steps to cancel

1. Log in to the management interface.
   
2. Go to Licenses.
   
3. Adjust your license count to 0.
   
4. Confirm the change.
   

Your subscription will end as soon as the license count reaches zero.

Monthly Cancellation With an Account Manager

If you have a dedicated Onoff account manager, the cancellation should be handled through them.

What to do

• Send an email to your account manager.
  
• Clearly state your cancellation request.
  

Your account manager will take care of the process and confirm the effective end date of your subscription.