How you cancel depends on your subscription type. Only the account Owner can cancel.
| Your subscription | How to cancel | End of subscription |
|---|---|---|
| Monthly, no Account Manager | From the console, by reducing your licenses to 0 | Immediate |
| Monthly, with an Account Manager | By email to your Account Manager | Date confirmed by your Account Manager |
| Annual | By email, at least 90 days before the renewal date | On the renewal date |
No refund is issued for any period already paid or committed.
Monthly subscription without an Account Manager
- In the console, click Licenses.
- Reduce the number of licenses to 0.
- Confirm.
The subscription ends as soon as the license count reaches 0. Your numbers are then deleted: if you want to keep them with another operator, request a port-out before cancelling.
Monthly subscription with an Account Manager
Send your cancellation request to your Account Manager. They handle the process and confirm the end date.
Annual subscription
- Check your renewal date: Licenses > Manage licenses > See contract, field Auto renew on.
- At least 90 days before that date, email support@onoffbusiness.com or your Account Manager to request cancellation.
- You receive a confirmation with the contract end date.
After that deadline, the contract renews automatically for one year.
Related articles
- Port a number out of Onoff Business
- Switch from annual to monthly billing
- Downgrade your plan
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