Invoice issuing and payment

This article explains when your invoices are issued and when they must be paid.

Payment before activation

Payment is taken at purchase. Your numbers and services are only activated once payment is confirmed.

The renewal invoice

Your subscription renews every month (or every year) on the same date: the date of your first license purchase. The invoice is issued and sent on that day, to your billing email and contact email.

Example: you subscribed on the 22nd. Your subscription renews on the 22nd of each month and you receive your invoice that day.

Invoices issued immediately

Some purchases generate an invoice right away, outside your renewal date:

• adding a license mid-period, charged pro rata until your next renewal date;
• upgrading your plan;
• signing up for an annual commitment;
• buying credits.

Example: your renewal date is the 22nd. You add a license on the 10th: you receive an invoice that day for the period from the 10th to the 22nd. From the 22nd, the license is included in your regular invoice.

Find your invoices

All your invoices are available in the console, in the Receipts section. See "Find and download your invoices".

Related articles

• Add a license mid-period
• Separate invoices for each purchase
• Unpaid invoice and payment link