How to downgrade your Onoff Business plan

If your current plan no longer fits your needs, you can schedule a downgrade to a lower-tier plan (e.g. from Max to Advanced or Connect). Downgrades are simple — but follow specific rules to protect features and contracts.

When can I downgrade?

You can downgrade if you are not under contract.
If your account has a 12-month commitment, the system will prevent any downgrade until the contract ends.

How to downgrade

How to Change Your Plan

1. Log in to the management interface.
    
2. Click your first name in the top-right corner.
    
3. Select Company Settings.
    
4. In the left-hand menu, open Overview → Subscription.
    
5. Locate your current plan.
    
6. Click the three-dot menu to the right of the plan.
    
7. Select Change Plan.
    

Downgrades always take effect at the next billing cycle — never immediately.

Can I change my mind?

Yes. You can cancel the scheduled downgrade anytime before it takes effect.

What changes after downgrade?

• Premium features (like call whispering, extended usage, etc.) will be removed
   
• If you upgrade again later, you’ll need to manually reconfigure these features
   
• The change applies to your entire account and all users
   

📌 Good to know

• You cannot downgrade if your plan is under contract
   
• Downgrades only apply at renewal, not mid-cycle
   
• Your billing frequency (monthly/yearly) will stay the same
   

Example: You’re on Max (monthly, no contract) and request a downgrade to Connect on May 10. Your renewal is May 20. The downgrade will take effect May 20 — and you can cancel it until then.

Downgrading helps you stay flexible as your needs evolve — just make sure you’re not under contract, and keep in mind the changes that come with a lower-tier plan.

Still unsure which plan is right? Reach out to us — we’re happy to guide you.