Downgrade your plan

You can schedule a move to a lower plan (for example from Max to Advanced or Connect). The change takes effect on your next renewal date, never immediately. Only the account Owner can change plans.

Before you start

• You must not be under commitment. With a 12-month commitment, downgrading is blocked until the contract ends.
• Check that no member has more numbers than the new plan allows: 5 with Connect, 10 with Advanced.

Schedule the change

1. In the console, click your name in the top right corner.
2. Select My settings, then Overview > Subscription under Company settings.
3. Click the three dots to the right of your current plan.
4. Select Change plan and choose the new plan.

You can cancel the scheduled change at any time before it takes effect.

What changes on the renewal date

• Higher-plan features are removed for the whole account.
• Their settings are not kept: if you upgrade again later, you will need to set them up again.
• Your billing cycle (monthly or annual) stays the same.

Example: you are on Max, monthly with no commitment, renewing on the 20th. You request Connect on the 10th. The change takes effect on the 20th and you can cancel it until then.

Need advice?

To choose the right plan, contact our sales team. See "Contact our sales team".

Related articles

• Upgrade your plan
• Cancel your subscription