Suspended phone lines

When Your Onoff Numbers Appear as Expired

If, when logging into the mobile app or Web App, your Onoff numbers appear as expired, this usually indicates a billing or payment issue with your subscription.

Here’s how to resolve it:

1. Check for payment reminders

If a payment fails, Onoff Business sends several warning emails.
You have 7 days to update your payment method before numbers are suspended or deleted.

Search for an email from:
hello@onoffbusiness.com

This message includes instructions to fix your billing.

2. Verify your payment method

Make sure the card on your account:

is valid and not expired,
has sufficient funds,
is not blocked by your bank,
is correctly added to your Onoff Business account.

3. Contact your account manager

If your numbers show as expired, it usually means:

the previous month’s invoice was not paid, or
your payment method failed.

Your account manager can help:

check your subscription status,
reactivate your numbers once payment is completed,
update billing information.

4. Request a payment link

If a payment is pending, contact:

support@onoffbusiness.com

We can send you a secure payment link to settle the overdue invoice.

Once the payment is confirmed:
➡️ Your subscription will be re-enabled
➡️ Your numbers will be restored

You no longer see any numbers in your account?

This means your subscription was fully cancelled after the expiration period.

To recover access:

Pay the outstanding invoice.
Ensure your bank card is valid and functional.
Contact support or your account manager to reactivate the subscription.

Need assistance?