Set up your audio accessory

Mobile app: allow access to the microphone, phone and Bluetooth.
Web app: allow the microphone in the site settings in Chrome.

Headset, microphone, speaker or Bluetooth earbuds: when set up properly, they ensure clear sound during your Onoff Business calls.

1. Connect the accessory

Bluetooth: charge and turn on the accessory, put it in pairing mode, then in your device's Settings > Bluetooth, select it and wait for "Connected".
Wired (USB, USB-C, Lightning, jack): plug it in and wait a few seconds. An adapter or driver may be needed on a computer.

Select the accessory as input (microphone) and output (sound) in your device's audio settings, or in the app's audio settings.

Make a test call. If the sound isn't clear, compare with the device's speaker.

Issue	Solution
Accessory not detected	Turn Bluetooth off and on; unplug and replug the accessory; move it closer to the device.
Poor sound quality	Reconnect the accessory; try another port or device.
Sound cuts out	Move closer to the phone; turn off your VPN; check your internet connection.
Unstable Bluetooth connection	Turn Bluetooth off and on; restart the device.

If the issue persists, email support@onoffbusiness.com with the accessory model.