Number showing "Initializing" or "Resetting"

A new number normally appears within seconds in the mobile app and the web app. If it stays on "Initializing" or "Resetting":

1. Wait a few seconds: the process usually completes on its own.
2. Under the number, turn the ON/OFF switch off and on again. This forces a refresh and fixes the issue in most cases.

If the number stays stuck, email support@onoffbusiness.com with the number involved.

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