After reinstalling the app, I no longer see my number or my call/SMS history

If you reinstalled the Onoff Business app and your number or message history has disappeared, follow the steps below:

1. Check the email address used to log in

Make sure you are using the same email address linked to your Onoff Business account.

➡️ If you sign in with a different email, your numbers and history will not appear.

2. Make sure you are using the Onoff Business app

There are two different apps:

• Onoff (not business version)
  
• Onoff Business
  

Your business numbers will only appear in Onoff Business.

3. You see your number, but not your history?

If your number appears but your call/SMS history is missing, this may be caused by a sync issue after reinstallation.

Try the following:

1. Open the app.
   
2. Tap the left menu (☰).
   
3. Log out of the application.
   
4. Delete the app once again.
   
5. Reinstall it from the Store.
   
6. Log in using the same email linked to your Business account.
   

This usually resolves any sync errors caused during the initial reinstall.

If the issue continues

Please contact our support team:
📧 support@onoffbusiness.com