Number or history missing after reinstalling

After reinstalling, if your number or your call and SMS history no longer appears, check these three points.

1. The right app

There are two apps: Onoff (consumer) and Onoff Business. Your business numbers only appear in Onoff Business.

2. The right email address

Sign in with the email address of your Onoff Business account. With another address, neither your numbers nor your history appear.

3. The number appears but not the history

A sync issue may have occurred. Start again cleanly:

1. In the app, open the ☰ menu and sign out.
2. Delete the app.
3. Reinstall Onoff Business from the store.
4. Sign in with your business account's email address.

If the issue persists, email support@onoffbusiness.com.

Good to know

If you use Onoff Calls, reinstalling recreates your contacts' gateway numbers. See "Onoff Calls: unknown numbers and mixed contacts".

Related articles

• Access your Onoff Business tools
• Onoff Calls: unknown numbers and mixed contacts