Compatible devices and updates

Onoff Business evolves constantly. Using a compatible device and up-to-date versions improves call quality, fixes bugs and gives you access to the latest features.

Compatible devices

Mobile app

• Turn on automatic updates in the App Store or Google Play.
• Also keep your phone's operating system up to date.

Web app

Closing the tab doesn't sign you out: your session stays open and may keep an older version of the app. At the end of the day, click My account > Sign out. The next time you sign in, the latest version loads.

Google Chrome and the Chrome extension

1. In Chrome, click the three dots in the top right, then Help > About Google Chrome.
2. Chrome checks for and installs updates. Restart it if prompted.
3. For the extension, open chrome://extensions and check that automatic updates are on.

Troubleshooting

If you have a call issue, a display issue or a missing feature, first check that:

• the mobile app is up to date;
• you've signed out of and back into the web app;
• your browser and the Chrome extension are up to date.

Related articles

• Network requirements for calls
• Improve your call quality
• Install the Chrome extension