Keeping the Onoff Mobile App and Web App Up to Date

The Onoff Mobile App and Web App are continuously improved to provide the best possible experience. Because Onoff relies on modern VoIP technology, keeping your applications updated is essential to maintain call quality, service stability, and access to the latest features.

Why Updates Matter

Better call quality and stability

VoIP technology evolves quickly. Regular updates help you:

• Improve audio quality
  
• Reduce echo or dropped calls
  
• Enhance overall communication stability
  

Bug fixes and performance improvements

Each new version includes fixes for known issues and optimizations that improve performance across both the Mobile App and the Web App.

Access to the latest features

Onoff frequently introduces new tools and improvements. Without updates:

• Some features may not appear
  
• Certain functions may not work properly
  
• Compatibility issues may occur
  

Keeping your apps updated ensures you always benefit from the newest enhancements.

Recommendations for the Mobile App

To keep your mobile experience smooth and reliable:

• Enable automatic updates in the App Store or Google Play.
  
• Occasionally log out and log back in to refresh your session and apply recent changes.
  

Compatible Devices & Versions

iOS

• iOS 11
  
• iOS 12 / iOS 13
  
• iOS 14
  
• iOS 15 and above recommended
  

Android

• Minimum supported version: Android 9+
  

Recommendations for the Web App

Unlike the mobile app, closing a browser tab does not log you out. Your session can remain active in the background.

To avoid display or communication issues:

1. Click My Account
   
2. Select Log out at the end of your workday
   

This ensures that each new session loads the most recent version of the Web App.

Chrome Extension (for relevant users)

The Onoff Chrome Extension is continuously evolving and interacts directly with VoIP features. Keeping it updated is important for proper functionality.

To verify updates:

• Go to chrome://extensions
  
• Enable automatic updates for extensions
  

Also make sure your Google Chrome browser is up to date. We recommend checking your browser updates regularly to ensure optimal performance and compatibility.

Quick Summary

If you experience:

• Communication issues
  
• Display problems
  
• Missing or malfunctioning features
  

First check that:

• Your Mobile App is up to date
  
• Your Web App session has been refreshed (log out / log in)
  
• Your Chrome Extension and Chrome browser are updated
  

Outdated versions may prevent Onoff from working correctly. Keeping everything updated ensures the best possible Onoff experience.