Error when adding a bank card

If an error message appears when you add a bank card in the admin console, check the following. Only the account Owner can add or change a payment method.

1. Your browser

An ad blocker, antivirus or security extension can block the payment form. Try again in a private window or with another browser.

2. Your connection

Company networks and VPNs sometimes block secure payment pages. Turn off your VPN or try another network (personal Wi-Fi, 4G).

3. Your card

The card may be declined because of:

• a payment limit reached;
• online payments not allowed;
• insufficient balance;
• an unfinished 3D Secure validation (in your banking app);
• a temporary block by your bank.

In that case, contact your bank.

Still having issues

Email support@onoffbusiness.com. We can also send you a payment link.

Related articles

• Manage your payment methods
• Expired or suspended numbers