ONOFF TELECOM Data Privacy and Security

At ONOFF TELECOM, protecting your personal data and respecting your privacy are top priorities. Here’s how we handle your information and keep it secure.

How We Use Your Personal Data

We process your personal data only to provide and improve our services. This includes:

• Delivering our application and services: We provide you with innovative communication tools and content-sharing features.
• Managing your account: Creating, maintaining, and customizing your User Account.
• Handling communication features: Managing your numbers, contacts, conversation groups, and other functionalities.
• Enhancing your experience: Modifying and customizing app features to suit your needs.
• Processing transactions: Receiving and managing payments made through the app.
• Providing support: Assisting you with issues and resolving problems encountered while using the app.
• Sharing updates and offers: Notifying you about app updates, promotions, and new services.
• Collecting feedback: Soliciting your opinions and survey participation to improve our services.
• Meeting legal requirements: Complying with regulatory, legal, and administrative obligations.
• Preventing misuse: Detecting and preventing potentially prohibited or illegal activities.

How We Protect Your Data

Your data is stored with trusted cloud service providers, Amazon Web Services (AWS) and Microsoft Azure, in facilities that meet top-tier security standards.

We use production-grade encryption for both data in transit and at rest, employing a mix of technologies to ensure robust protection:

• AWS encryption services for secure storage and processing.
• Open-source solutions, including IPSec over VPN, for additional security.

This layered approach guarantees that your data stays safe across different platforms and scenarios.

Data Transfers and International Access

All your data is stored within the European Union, and we do not transfer it outside this area.

However, we use Zendesk to provide top-quality customer support. Since Zendesk operates outside the EU, some data may be accessed or transferred internationally. Rest assured, Zendesk complies with the latest EU Commission standard contractual clauses, ensuring your data remains protected.