Onoff Telecom processes your personal data to provide the Onoff Business service and meet its legal obligations. This article summarizes which data is collected, what it's used for and how it's protected. For details, see our privacy policy.
Data collected
Most of this data is essential to the service. Some is kept to comply with regulations: Article L34-1 of the French Postal and Electronic Communications Code, the Decree of October 20, 2021 and the GDPR.
| Category | Examples |
|---|---|
| Phone numbers | Numbers obtained through the service |
| Traffic data | Call duration, numbers dialed, call type |
| Message content | SMS, MMS and instant messages, needed for the messaging service |
| Address book | Your device contacts, only with your permission |
| Device identifiers | SIM card number, IMEI, cookies and other identifiers |
| Location and network | Where possible: geolocation and identifiers of detected Wi-Fi networks |
| App activity | Sign-up date, sign-in history, feature use, notifications and preferences, IP addresses |
| Website cookies | Described in article 3 of the privacy policy |
What your data is used for
- Providing the app and its features: numbers, calls, messages, contacts.
- Creating and managing your account.
- Processing payments.
- Helping you when you have an issue.
- Improving and personalizing the service, including through your feedback and surveys.
- Informing you about updates, new features and offers.
- Meeting our legal and regulatory obligations.
- Detecting and preventing misuse or illegal activity.
How your data is protected
- Hosting: with Amazon Web Services (AWS) and Microsoft Azure, in data centers that meet top-tier security standards.
- Encryption: data is encrypted in transit and at rest (AWS encryption services, IPSec over VPN).
- Location: all your data is stored in the European Union and isn't transferred outside the EU.
Exception: our customer support uses Zendesk, which operates outside the EU. Some data may therefore be accessed from abroad. Zendesk applies the European Commission's standard contractual clauses, which govern the protection of this data.
Related articles
- Account suspension and security measures
- Record your calls
- Two-factor authentication
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