Account Suspension and Security Measures

Account Suspension and Security Measures

At ONOFF TELECOM, we strive to maintain a safe and reliable environment for all users. Occasionally, accounts may be blocked to protect our services and comply with legal obligations. Here’s why your account could be affected:

Patterns of Misuse

Our systems or staff may detect activity that suggests:

• Spamming or sending unsolicited messages (SMS or instant messages)
• Possible fraud or misuse of our services

Legal or Regulatory Requests

Your account may be blocked if we receive:

• A police or judicial order related to alleged fraud or criminal activity
• A documented request from one of our telecom partners indicating misuse of services

Preventive Measures

In rare cases, we may temporarily block an account if we receive credible evidence that it has been used to commit criminal offenses.

User-Initiated Blocks

You can also request a block if you provide evidence that your account has been hacked, compromised, or misappropriated.

This approach ensures that both our users and the integrity of the ONOFF TELECOM platform are protected.