Account suspension and security measures

To protect its users and meet its legal obligations, Onoff Telecom may block an account in the following cases.

Reason	Examples
Detected misuse	Sending spam or unsolicited messages (SMS or instant messages), suspected fraud or misuse of the service.
Legal or regulatory request	Police or court order related to alleged fraud or criminal activity; documented request from a telecom partner reporting misuse.
Preventive measure	In rare cases, a temporary block if we receive credible evidence that the account was used to commit criminal offenses.
At your request	If you provide evidence that your account was hacked, compromised or misappropriated.

Your account is suspended

If your numbers show as expired, the cause is most often a payment: see "Expired or suspended numbers".
For any other reason, or to request a block on a hacked account, email support@onoffbusiness.com.