In the web app, you can adjust the ringtone and audio quality of your calls. These settings are in Account preferences, Calls section.
| Setting | Effect | When to use it |
|---|---|---|
| Disable ringtone | No more ringtone in the browser. The browser notification still appears, without sound. | Quiet places, meetings |
| Advanced noise cancellation | Filters background noise during calls | Open-plan offices, streets, noisy places. In a very quiet place, it can make voices sound slightly less natural. |
| Echo cancellation and noise suppression (legacy) | Older echo and noise reduction method | If advanced noise cancellation doesn't suit your hardware |
| HD calls | Improves sound clarity | Only with a stable internet connection |
| Rate calls | Occasionally offers a short call quality survey | To help us improve the service |
Sound problem during a call?
- Turn off HD calls if your connection is unstable.
- Try the other noise reduction method.
- Check that the right microphone and speaker are selected in your browser.
If the problem persists, email support@onoffbusiness.com with the date and time of the call.
Related articles
- Browser notifications (web app)
- Contact customer support
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