The Modjo integration automatically sends your Onoff call recordings to Modjo, so you can analyze them and coach your team with its tools.
Before you start
- Plan: Advanced or Max.
- Rights: Owner or Admin in Onoff, admin in Modjo.
- Call recording turned on in Onoff for the members involved.
- A Modjo public API key.
Connect Modjo
- In Modjo, open the public API settings (API > Public API), click Create API Key, name the key "Onoff Business", then generate and copy it.
- In the Onoff console, open Integrations & API > Modjo.
- Paste the key and click Integrate.
Configure the integration
In the Modjo integration's Settings tab:
| Setting | Effect |
|---|---|
| Manage | Choose which numbers' recordings are sent. The Integrate new numbers automatically option adds new or reassigned numbers. |
| Minimum call duration | Only calls longer than this threshold (30 seconds, 1 minute, 2 minutes…) are sent. The threshold set in Modjo must be the same or shorter; to change it on the Modjo side, contact your Modjo representative. |
| Fallback email address | Receives calls from a member whose email doesn't exist in Modjo. |
Calls are timestamped using the time zone chosen in the Onoff account settings.
What is sent to Modjo
For each call: member name and email, date and time, duration, contact number, recording file, direction (inbound or outbound) and tags (added during the call or within 5 minutes after).
Not sent: voicemails, calls under 30 seconds and calls from numbers not selected.
A call appears in Modjo up to 10 minutes after it ends.
Best practices
- Use the same email address for each member in Onoff and Modjo.
- Set a minimum duration to avoid sending very short internal calls.
- Enter a fallback address so no call is lost.
Related articles
- Record your calls
- AI call evaluation
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