Welcome to the Onoff Business Web Calling experience! With our internet-based calling feature (VoIP), you can make and receive calls directly from your web browser—no SIM card required. This guide walks you through everything you need to know to place calls, manage settings, and stay connected with your contacts from your computer.
Making Outgoing Calls from the Web Application
With Onoff Business, initiating a call through the web is simple and versatile. Below are several ways you can start a call:
Using the Quick Actions Bar
- The Quick Actions Bar is always available in the Web App interface.
- Click the Dial Pad icon to open the dialer.
From the dialer, you can:
- Search Contacts: Type a name or number to locate someone in your contact list.
- View Recents: Access recent calls and messages for quick callbacks.
- Enter a Number: Use the on-screen keypad to manually dial any number.
From the Calls Page
- Go to the Calls section to see your call history.
- Hover to Call: Hover over any listed number to reveal a green phone icon—click it to place a call.
- Call from Details: Click a call entry to open the right-side panel and click the call button from there.
From the Messages Page
- Navigate to the Messages section.
- Click on a conversation. The right-side panel will show a call button to reach that contact.
From the Voicemail Page
- Head to the Voicemail (VM) section.
- Click on a voicemail entry. The right-side panel will include a call button to return the call.
From the Contacts Page
- Open the Contacts tab.
- Hover to Call: Move your cursor over a contact to see the green call icon.
- Call from Details: Click on a contact to open their profile and initiate a call via the phone button.
Choosing a Call Category
Before placing a call, you may be prompted to select a category (e.g., work, personal, support) if:
- You have multiple categories enabled for calling.
- The contact does not have a predefined category.
How to Select a Category:
- Hover over the category options presented.
- Click the green button corresponding to the desired category.
Note: If the category is disabled—or no categories are currently call-enabled—you will see a warning. You'll need to enable at least one category in your settings to proceed.
Understanding the Web Call Controls
Once the call is initiated, the Call Controls Pad appears in the bottom-right corner of the Web App.
Features of the Call Controls Pad:
- Callee Info: Displays the contact’s name (if saved) and number.
- Call Status: Shows status like "calling," "ringing," or "connected."
- End Call Button: A red button to hang up.
- Mute Button: Mute/unmute your microphone.
- Contact Info Button: View or add contact details.
- Dialing Tone: A sound will play while the call is being connected.
During an Ongoing Web Call
Once the call is connected, the Call Controls Pad updates to show:
Live Call Features:
- Caller/Callee Info: Displays names and numbers.
- Call Status: Indicates the current state ("connected").
- Call Quality: Status may show audio quality (if available).
- Active Controls:
- End Call
- Mute
- Dial Pad (for navigating IVRs or automated menus)
- Hold
- Call Timer (shows duration of the call)
- Note & tags
- Transférer
Ending a Web Call
To end the call:
- Click the red End Call button.
After ending the call, the Call Controls Pad will briefly show:
- Callee Info
- Call Status: “Call ended”
- Call Duration
- Follow-up Options:
- Call Again
- Send Message
- Contact Info
This summary remains visible for a few seconds before closing.
Receiving Incoming Calls on the Web Application
As long as you're logged into the Onoff Business Web App and have at least one category enabled for calls, you can receive calls on your computer.
Incoming Call Notifications:
- Browser Notification: If allowed, a browser alert will appear.
- Ring Sound: Plays (if audio is enabled in your settings).
- Call Controls Pad: Appears with:
- Caller Info: Name or number (or "unknown" if unsaved)
- Call Status: Indicates "Incoming call"
- Answer Button: Accept the call
- Decline Button: Reject the call
If you:
- Answer: The Call Controls Pad transitions into the active call interface.
- Decline: A "Call ended" message is briefly shown.
- Do not respond: The call rings for a predefined period before being routed to voicemail.
Managing Microphone Permissions
Web calling requires microphone access to function.
When logging in:
- You’ll be prompted to allow microphone access if not previously granted.
- Clicking "Grant Permissions" opens your browser’s microphone settings.
- If you choose "Later/Dismiss", a warning will be shown in the interface indicating that calling is disabled until access is granted.
- 3️⃣ Ensuite, cliquez sur Paramètres du site
- Pops up et redirections bien activés
Important: Microphone access is essential for making or receiving web calls.
Understanding Call History
Your call history is fully accessible in the Web App and syncs with the mobile app.
Call Listings:
- Displayed as cards showing summary info
- Sorted by most recent calls at the top
Filters:
- All Calls (default)
- Missed Calls
Call Entry Details:
Clicking on a call opens the Call Details Panel, which includes:
- Caller/Callee Info
- Contact Type (e.g., work, personal)
- Interaction History: Previous calls with that contact (type, date, duration)
Call History Options:
- Delete Call Logs
- Block Contact
- Share Contact
Summary
Onoff Business Web Calling allows you to:
- Make and receive calls directly from your browser
- Use flexible call controls and categories
- Stay informed with synced call logs and notifications
- Benefit from cloud-based VoIP calling without roaming or SIM requirements
Web Calling with Onoff Business
Onoff Business Web Calling lets you make and receive calls directly from your browser using VoIP technology—no SIM card required. Whether you’re working from your laptop or managing calls from the office, this feature keeps your communication simple, flexible, and fully cloud-based.
This guide explains how to place calls, manage settings, and handle incoming calls from the web application.
Making Outgoing Calls from the Web App
There are several ways to start a call in the Onoff Business web interface, depending on where you are in the app.
Using the Quick Actions bar
The Quick Actions bar is always visible in the interface.
- Click the Dial Pad icon to open the dialer.
- From the dialer, you can:
- Search for a contact by name or number
- View recent calls and messages
- Enter a number manually using the keypad
- Click the call button to start the call.
From the Calls page
- Open the Calls section to view your call history.
- Hover over a number to reveal the green call icon and click to call.
- Or click a call entry to open the right-side panel and start the call from there.
From the Messages page
- Go to the Messages section.
- Open a conversation.
- Use the call button in the right-side panel to contact that person.
From the Voicemail page
- Open the Voicemail section.
- Select a voicemail entry.
- Use the call button in the right panel to return the call.
From the Contacts page
- Open the Contacts tab.
- Hover over a contact to reveal the call icon, or
- Open the contact profile and click the call button.
Choosing a Call Category
If your account uses multiple call categories (for example, work, personal, or support), you may be asked to choose one before placing the call.
You’ll see the category selector if:
- Multiple categories are enabled
- The contact has no default category assigned
How to select a category
- Hover over the available categories.
- Click the green button for the desired category.
If no categories are enabled for calling, a warning will appear. You’ll need to activate at least one category in your settings before placing the call.
Understanding the Call Controls Panel
Once the call starts, the Call Controls panel appears in the bottom-right corner of the screen.
Main features
- Contact name and number
- Call status (calling, ringing, connected)
- End call button
- Mute/unmute microphone
- Contact information shortcut
- Ringing tone during connection
Features During an Active Call
When the call is connected, additional controls become available.
Live call controls
- Call timer showing the duration
- Dial pad for IVR menus
- Hold function
- Mute
- End call
- Notes and tags
- Transfer options
You may also see call quality indicators, depending on your connection.
Ending a Call
To end a call:
- Click the red End Call button.
After the call ends, a short summary appears showing:
- Contact name or number
- Call status
- Call duration
You’ll also see quick actions such as:
- Call again
- Send message
- Open contact details
This summary disappears automatically after a few seconds.
Receiving Calls on the Web App
As long as you’re logged into the web app and have at least one call category enabled, you can receive calls directly in your browser.
Incoming call notifications
When a call arrives:
- A browser notification appears (if enabled)
- A ringtone plays (if audio is enabled)
- The Call Controls panel appears with:
- Caller name or number
- Answer button
- Decline button
Possible outcomes
- Answer: The panel switches to the active call interface.
- Decline: A short “Call ended” message appears.
- No response: The call rings for a set time, then goes to voicemail.
Managing Microphone Permissions
Microphone access is required for web calling.
When logging in
- The browser will ask for microphone permission.
- Clicking Grant Permissions opens the browser settings.
If you choose to allow it later:
- A warning appears in the interface
- Calling remains disabled until permission is granted
You may also need to:
- Check your site settings
- Ensure pop-ups and redirects are enabled if prompted
Microphone access is essential for both outgoing and incoming calls.
Understanding Call History
Your call history is available in the web app and automatically syncs with the mobile app.
Call list features
- Calls displayed as cards
- Sorted by most recent first
Available filters
- All calls
- Missed calls
Call details panel
Clicking a call opens detailed information, including:
- Caller or recipient details
- Contact category
- Interaction history (past calls, dates, durations)
Available actions
From the call details panel, you can:
- Delete call logs
- Block a contact
- Share contact information
Web Calling at a Glance
With Onoff Business Web Calling, you can:
- Make and receive calls directly from your browser
- Use categories to organize communications
- Access advanced call controls
- Keep synced call logs across devices
This cloud-based VoIP system gives your team the flexibility to work from anywhere while keeping communication centralized and easy to manage.
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