Send a message from the web app

From the web app, you can write to one or several contacts, attach an image and choose which Onoff number sends the message.

Send a message

1. Open the New message window from the quick actions button.
2. Enter the recipient's name or number, then select them.
3. Write your message. To attach an image, click the attachment icon.
4. Click Send.

The message appears at the top of your conversations.

Choose the sending number

If you have several Onoff numbers:

• if the contact has a default number, it shows on the send button: send in one click;
• otherwise, choose the number from the list that appears, then click Send again;
• to change the number before sending, click the number selector and choose another one.

One conversation per number

Each "your Onoff number + contact's number" pair has its own conversation. If you write to the same customer from your Sales number and then from your Support number, you'll have two separate conversations. When you reply in a conversation, the right number is used automatically.

Write to several recipients

1. In New message, choose the sending number.
2. Add up to 20 recipients, by typing their number or choosing them from your contacts.
3. Write your message and send it.

This is not a group chat: each recipient receives an individual SMS, cannot see the others, and their replies arrive in a separate conversation.

Each recipient counts as one SMS in your included volume: a message sent to 20 recipients counts as 20 SMS. A long message may count as several SMS per recipient.

Related articles

• Send an SMS from the mobile app
• MMS
• Delete a call or message