Number usage and limitations how your calls and SMS works

Number Usage and Credit Limits in Onoff Business

Onoff Business numbers are designed to be flexible and powerful, but how you use calls, SMS, MMS, and credits depends on your plan, license, and available balance. This guide explains what’s included in each plan, how international usage works, and what happens when you exceed your monthly allowances.

Licenses, Users, and Numbers in Your Plan

Onoff Business offers a simple structure that scales easily with your team.

Unlimited users

You can add as many users as needed to your account.
Only one active user is required to keep the account running.

One national number per license

Each license includes one national mobile number assigned to a user.

Available number types

From the admin interface, you can assign:

• French mobile numbers (included by default)
• French landline numbers
• International mobile numbers, including:
• United States
• United Kingdom
• Belgium
• Canada
• Estonia
• Israel
• Poland
• Sweden
• And more

Each number comes with its own monthly package of included minutes and SMS/MMS.

Monthly Call and SMS/MMS Limits by Plan

Usage limits apply per number, per month, and reset automatically each billing cycle.
Once you reach your included limits, usage continues using credits.

Included usage by plan

More details:
https://business.onoff.app/en/plans/

Understanding National and European Usage

National usage

“National” refers to the country of the assigned number.

For example, with a French number:

• National calls: calls to French numbers
• National SMS/MMS: messages to French numbers

European destinations

All plans include 600 minutes per month to eligible European countries, such as:

• Austria
• Belgium
• Denmark
• France
• Germany
• Greece
• Ireland
• Netherlands
• Norway
• Poland
• Portugal
• Spain
• Sweden
• United Kingdom
• And others

The full and updated list is available on the plans page.

Recording, Transcription, and Tag Limits

These features depend on your plan but do not consume credits.

Call recording storage

• Connect: 3 hours
• Advanced: unlimited
• Max: unlimited

Call transcription

• Connect: 1 hour per month
• Advanced: 10 hours per month
• Max: unlimited (fair usage up to 10,000 hours per month)

Call tags

• Connect: up to 5 tags
• Advanced: up to 25 tags
• Max: up to 25 tags

How Credits Are Used

Your included allowances are always used first. Credits are only consumed once those limits are exceeded.

Step 1: Included usage

Your plan covers:

• National calls and SMS/MMS
• 600 European minutes
• Unlimited international usage (Max plan only, for eligible destinations)

Step 2: After limits are reached

Once you exceed your monthly allowances:

• Calls and SMS/MMS continue automatically using credits

This applies to:

• Additional national call minutes
• Additional national SMS/MMS
• Extra European minutes
• International calls not included in your plan

Credit billing

Credits are deducted based on per-minute or per-message rates for each destination. Full rate tables are available in your pricing conditions and on the plans page.

More info:
https://business.onoff.app/en/plans/

Quick Overview

• Each license includes one national mobile number with monthly call and SMS/MMS allowances.
• Connect: 2,000 national minutes/SMS + 600 EU minutes.
• Advanced: 4,000 national minutes/SMS + 600 EU minutes + unlimited recordings.
• Max: unlimited national calls/SMS + major international unlimited destinations + 600 EU minutes.
• After the monthly quota, calls and messages continue automatically using credits.

Maintaining a credit balance ensures uninterrupted communication. If you regularly exceed your limits, upgrading your plan may be more cost-effective.