Delete a call or message

You can delete a call, conversation or message from your history in the web or mobile app. Deletion is not possible from the admin console.

Deletion is permanent: it also deletes the call recording and the corresponding entry in the CRM.

Delete a call

1. In Calls, open the call details.
2. Click the three dots (⋮) in the top right corner.
3. Select Delete call.

Delete a conversation

1. In Messages, select the conversation.
2. Click the three dots (⋮).
3. Choose Delete conversation.

Delete a single message

1. Open the conversation and hover over the message.
2. Click the arrow or menu in the top right of the message.
3. Select Delete.

The same actions are available in the mobile app.

Related articles

• Make and receive calls from the web app
• Send a message from the web app