Rev Ops
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How to Select an Annual Payment Plan for Your Licences
This guide outlines the process of purchasing new licences and opting for a 12-month commitment with upfront payment, allowing you to benefit from potential savings. This is particularly useful whe...
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Reactivating Your Subscription After a Payment Default
If your subscription was suspended due to an unpaid invoice,the reactivation process depends on whether your subscription is still active or has already been cancelled. Follow the steps below based...
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How to downgrade your Onoff Business plan
If your current plan no longer fits your needs, you can schedule a downgrade to a lower-tier plan (e.g. from Max to Advanced or Connect). Downgrades are simple — but follow specific rules to protec...
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Managing Licence Payment Frequency: Switching to Monthly Billing
This article outlines the process for changing your licence payment frequency from annual to monthly. While direct switching via the user interface is not currently available, you can request this ...
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How to upgrade your Onoff Business plan
How to upgrade your Onoff Business plan Need more features, flexibility, or usage? You can upgrade your Onoff Business plan anytime — whether you're on Connect or Advanced. Upgrading unlocks more p...
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I haven’t paid my invoice
If you have an unpaid invoice, you don’t need to request a payment link manually — we send it to you automatically. How you receive your payment link You will receive an email containing a payment ...
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What does my invoice contain?
Your Onoff Business invoice includes all the essential information related to your subscription, billing period, pricing, and payment details. Below is a breakdown of each section so you can easily...
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What payment methods are available
What payment methods are available? Onoff Business offers several payment options to fit your company’s needs. Some are available by default, while others require manual activation through our supp...
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When is my invoice issued?
Your Onoff Business subscription follows a monthly billing cycle based on the date of your first number activation. This ensures a consistent renewal schedule and clear invoicing for any additional...
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When should payment be made?
Payment must be made before you can use your Onoff number. Your number and services become active only once the payment is successfully completed. If the payment is not made, you won’t be able to u...
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