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Rev Ops

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Articles

Recent activity by Rev Ops

  • Chrome updates

    Keeping Google Chrome Up to Date Updating Google Chrome is essential to ensure your online tools work correctly, including the Onoff Web App and the Onoff Chrome extension. A modern, up-to-date bro...

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  • Error when adding a bank card: what should I do?

    If you receive an error message when trying to add a bank card in your Onoff Business management interface, several possible causes should be checked. 1. Check your browser Some settings or extensi...

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  • How do I troubleshoot my network?

    If you are experiencing network issues (slow connection, no internet, unstable WiFi, or difficulty using apps like Onoff), follow these steps to identify and fix the problem. 1. Check your physical...

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  • Need further assistance?

    If your notifications still do not work after following all the steps, feel free to reach out to our support team at: support@onoffbusiness.com

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  • Incoming calls show “unknown number / hidden number”

    If incoming calls on your Onoff Business number appear as “unknown number”, “hidden number”, or “Onoff Call”, the issue is usually linked to the Onoff Calls feature. Here’s what you need to know 👇 ...

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  • Why can’t I call certain Belgian, Swiss, or Monégasque numbers?

    With Onoff Business, you can make calls across all of Europe. However, some Belgian and Monégasque operators have specific rules regarding calls originating from VoIP numbers. 1. Restrictions impos...

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  • Why do I see several unknown numbers or mixed contacts in my address book? How to fix it?

    If your personal address book shows several unfamiliar numbers or mixed contact information, this issue is almost always caused by the Onoff Calls feature. Here’s why and how to fix it 1. Why this...

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  • How to send the error report (logs) for your Onoff number

    If you are experiencing an issue with your Onoff number, sending us the error report (logs) helps our team assist you more efficiently. On iOS Open the Onoff app. Tap the left side menu ☰. G...

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  • I’m having notification issues on my iPhone: what should I do?

    If you are not receiving Onoff notifications on your iOS device, follow these steps to fix the issue: 1. Reinstall the app Delete the Onoff app from your iPhone. Reinstall it from the App Stor...

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  • My number shows “resetting” or “initializing” : what should I do?

    When you purchase a new Onoff number, it should appear within a few seconds on both the mobile app and the Web App. If your number displays “Resetting” / “Initializing”, try the following steps: 1....

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