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Rev Ops

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Articles

Recent activity by Rev Ops

  • Suspended phone lines

    When Your Onoff Numbers Appear as Expired If, when logging into the mobile app or Web App, your Onoff numbers appear as expired, this usually indicates a billing or payment issue with your subscrip...

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  • After reinstalling the app, I no longer see my number or my call/SMS history

    If you reinstalled the Onoff Business app and your number or message history has disappeared, follow the steps below: 1. Check the email address used to log in Make sure you are using the same emai...

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  • Unable to connect to the application, web app, or management interface

    Accessing Your Onoff Business Tools If you’re having trouble logging in to your Onoff Business tools, you can use the direct links below. This guide explains how to access the mobile app, web app, ...

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  • Troubleshooting call quality issues

    Troubleshooting Call Quality Issues with Onoff 1. Check your internet connection (for VoIP calls) Poor or unstable internet is the #1 cause of call-quality problems. Make sure you have strong Wi...

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  • Why call recordings are valuable for your business

    Why call recordings are valuable for your business Call recordings in Onoff Business give you more than just a history of conversations — they’re a powerful tool to improve performance, reduce risk...

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  • What happens when I add a licence in the middle of my billing period?

    You can add a new licence at any time—whether you are on monthly or yearly billing. When you do, a prorated charge will automatically apply. How prorated billing works When you add a licence in the...

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  • Separate Invoices for Credits and Greetings

    Every purchase you make in the Onoff Business console generates its own separate invoice, no matter what type of product you buy. This means: Buying Global Credits → separate invoice Buying G...

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  • How do I change the bank details registered on my account? (SEPA)

    If you need to update the bank details linked to your Onoff Business account, please note that an existing SEPA IBAN cannot be edited directly from the management interface. Instead, the current SE...

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  • Canceling Your Onoff Business Contract

    Cancellation procedures depend on whether your subscription is billed monthly or annually. Each billing model has its own rules and notice periods, so it’s important to check your contract details ...

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  • How to Update Your Billing Details and Address in OnOff Business

    This article guides OnOff Business users through the process of accessing and updating their billing information, including the billing email, company details, VAT, country, and physical billing ad...

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