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Rev Ops

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Articles

Recent activity by Rev Ops

  • Call Recording – Onoff Business Guide

    Call recording in Onoff Business allows companies to capture calls for quality control, training, compliance, and internal insights. Once activated, calls are recorded automatically, securely store...

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  • Onoff Business – Call Transcription Guide

    Call Transcription allows you to convert your company’s recorded calls into written text, including a call summary, action items, and a full transcript. It helps teams review conversations, extract...

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  • Live calls

    Live calls, what are they?Live Call is an advanced feature available exclusively with the Max offer. It allows you to monitor and join your employees’ ongoing calls in real time, offering powerful ...

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  • Creating Your Onoff Business Account

    This guide walks you through the initial setup of your Onoff Business account, from selecting a telephony plan to configuring your organization's administrative profile.Target Audience: New Busines...

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  • What documents do I need to verify my account

    What documents do I need to verify my account? To get your Onoff Business account fully verified, you’ll need to provide a few essential documents. Think of it as Onoff trying to get to know you be...

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  • How to block a number

    How to Block a Number You can block a phone number or contact in two ways. 1. From Call, Message, or Contact Details You can block directly from: Call logs Message threads Voicemails Contact list ...

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  • Reassigning a Number

    When someone leaves your team or changes roles, there’s no need to delete their number and create a new one. Instead, you can reassign the existing number to another employee. It’s faster, keeps yo...

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  • Join a call as Shadow

    Why “Join as a Shadow” is valuable for managers Shadow mode allows you to discreetly listen in on an employee's live call — without interrupting the conversation or revealing your presence. This re...

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  • Cold Transfer (Direct Call Transfer) in Onoff Business: The Complete Guide

    Cold Transfer, also known as Direct Call Transfer, is a key feature in Onoff Business that enables you to instantly redirect a live call to another number or contact without introducing the caller ...

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  • How to change password

    Changing Your Account Password Users can update their account password directly from the app. To do so, navigate to:Android: (☰) → Settings → Account settings → change password IOS : (☰) → Accoun...

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