Rev Ops
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Calling short or special numbers
Calling Short and Special Numbers with Onoff Business Whether it's reaching emergency services, customer support lines, or national hotlines, calling short or special numbers is a core part of mobi...
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How do I delete a call or message from my history
How do I delete a call or message from my history? Calls and messages can only be deleted directly from the Onoff Web App or mobile apps. They cannot be deleted from the Business Console (B2B Conso...
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Difference between VOIP and GSM
VoIP and GSM Technologies in Onoff Business Onoff Business combines two core communication technologies—VoIP and GSM—to offer flexible, reliable, and cost-efficient mobile communication. Understand...
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How to receive text messages from special services
Receiving Special Service Text Messages with Onoff Business Special service SMS messages—such as bank verifications, two-factor authentication (2FA) codes, or platform alerts—are now essential for ...
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MMS (Multimedia Messages)
MMS allows you to send and receive multimedia content such as images, videos, and audio files through Onoff. Sending an MMS You can send multimedia files directly from the Web App or mobile apps. H...
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Sending a group message
Sending a Group Message Onoff allows you to send the same message to multiple recipients at once. This is useful for announcements, reminders, or reaching several customers quickly. Sending a Group...
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Number usage and limitations how your calls and SMS works
Number Usage and Credit Limits in Onoff Business Onoff Business numbers are designed to be flexible and powerful, but how you use calls, SMS, MMS, and credits depends on your plan, license, and ava...
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Sending a New Message
Messaging Basics in Onoff Business Onoff Business makes it easy to send messages, manage multiple numbers, and keep conversations organized. Whether you’re sending a quick text, reaching multiple c...
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Understanding GSM Technology What It Means for Onoff Users
GSM Technology in Onoff: How It Works Behind the Scenes While internet-based calling has become more common with VoIP, GSM (Global System for Mobile Communications) remains a core part of mobile te...
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Warm Call Transfer (Chat & Transfer)
Warm Transfer in Onoff Business The Warm Transfer feature—also called Chat & Transfer—helps make customer handovers smoother, more professional, and better informed. Unlike cold (direct) transfers ...
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